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video Zoom video May 1, 2025 • 2-2:45 PM EST 

Join us for a Virtual Fireside Chat!
The Revenue Drain You Can't See: Why Onboarding Is Your Hidden Growth Lever

Your revenue doesn’t just depend on closing deals. It depends on what happens next.

Cracks in customer onboarding are quietly draining ARR, through delayed time-to-value, stalled expansion, and churn risk that sets in from day one.

Join us live on Thursday, May 1, 2025, from 2:00 - 2:45 PM ET. CS industry titans, Diane Gordon and Laura Carpentier, reveal how to spot the revenue leaks you’re missing and how strategic onboarding turns risk into opportunity.

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Join us live on Zoom, or register to view the recording.
 

Hear What Top CS Leaders Are Doing Differently

Diane Gordon - Customer Onboarding Advisor

Diane Gordon

Fractional CCO & CS Advisor

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Laura Carpentier - Global CS Auditboard

Laura Carpentier

Global CS Leader, AuditBoard

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We'll tackle the hard questions:

  • Where are the invisible onboarding cracks that cost you revenue?
  • How can you spot a churn risk before it’s too late?
  • What practices actually move the needle for expansion?
  • Which metrics reveal onboarding’s true revenue impact?
  • How do you position onboarding as a strategic growth lever in your company, not just a post-sale formality?
  • ...and more!

This session is ideal for:

  • Customer Success Leaders
  • SaaS Executives, CROs, CCOs
  • Onboarding & Implementation Leaders
  • Anyone looking to overhaul their onboarding strategy for long-term success

Why attend?

Customers buy software and services to solve urgent problems: leaking revenue, operational inefficiencies, and poor customer experience. But trust unravels quickly when onboarding falls short. Misaligned expectations and disconnected processes don’t just irritate customers. They delay time-to-value, stall expansion, and quietly erode your margins.

In this session, you’ll learn how to identify the revenue drains that often go unnoticed during onboarding and how to turn this critical phase into a powerful growth lever. See where revenue quietly slips through the cracks, how to turn onboarding into a post-sale growth strategy, and why if you don’t know what to measure, you won’t know what to fix.

You’ll leave with the metrics that truly predict revenue outcomes and strategies that actually move the needle.

🗓️  Date: May 1, 2025
⏰  Time: 2:00 - 2:45 PM EST
📍  Location: Virtual (Zoom)