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video Zoom video August 7, 2025 • 2-2:45 PM EST 

Join us for a Virtual Fireside Chat!

Fixing the First 90: A Deep Dive into the State of Onboarding Report

Customer onboarding is either your fastest path to revenue or the quickest way to lose hard-won customers.
 
Our 2025 State of Onboarding Report reveals over half of CS leaders find their process confusing, with 48% of customers abandoning onboarding without quick value. This isn’t just annoying friction – it’s a reputation and revenue drain. 

While ‘doing more with less’ is a non-negotiable, compromising customer experience and your personal touch can’t be sacrificed.

Join us for a fast-paced, no-fluff panel unpacking what’s working (and what’s not) in onboarding in 2025 on Thursday, August 7 at 2 PM EST.

Join us live on Zoom or register to view the recording!
 

Meet Your Panelists

CS Expert Panelists (1)

We'll tackle the hard questions:

  • Why automation, visibility, and personal connection are the ultimate onboarding trifecta
  • What’s really causing onboarding friction (and how to fix it)
  • Where companies are losing revenue in the first 90 days (and how to reclaim it)
  • What your team should stop doing immediately
  • How the best teams are reducing time-to-value by >25%

This session is ideal for:

  • SaaS CS leaders and onboarding owners
  • CROs, CCOs, and Revenue leaders
  • RevOps teams solving for activation, retention, and expansion
  • Anyone rethinking the customer journey from the moment the contract is signed