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video Zoom video July 10, 2025 • 2-2:45 PM EST 

Join us for our next ‘not your average’ Virtual Fireside Chat!

Fireside Chat: How CS Leaders Can Leverage Human Connection to Drive Value & Revenue

Forget the expected onboarding checklist discussions. We're diving into what truly matters, especially in the first 90 days: removing friction and roadblocks that are delaying value for customers and revenue for your business.

Too often, rigid, one-size-fits-all processes focus solely on getting customers live. This approach misses the mark on the most critical elements: the human experience, effective change management, and trust-building. When these vital behavioral shifts are left to chance, they don't just impact onboarding, they can make or break customer outcomes and your bottom line.

Join us Thursday, July 10, from 2 to 2:45 PM EST for a candid conversation on what really drives successful onboarding in 2025, and how to turn those first few weeks into long-term revenue wins.

Join us live on Zoom or register to view the recording for our CS Summer Series!
 

Meet Your Panelists

CS Expert Panelists

We'll tackle the hard questions:

  • Making change feel personal and valuable from day one
  • Building trust early to reduce time to revenue
  • Using empathy to drive adoption and upsell potential
  • How technology can help drive engagement needed to grow

Come for the real talk, stay for the real stories, and bring your real questions – we want to hear from you!

This session is ideal for:

  • Customer Success Leaders
  • SaaS Executives, CROs, CCOs
  • Onboarding & Implementation Leaders
  • Anyone looking to overhaul their onboarding strategy for long-term success

 

Why attend?

Onboarding is just as much about managing change as it is about getting customers actively using your product. Mastering both is the key to lasting success. Customers choose your product knowing it means change. How you guide them through it decides if they stay or go.

Your company’s growth depends on more than just signing customers. It hinges on retaining and expanding them. Onboarding is not just a handoff. It is the bridge that builds trust, reduces churn risk, and keeps your teams aligned and moving forward together.

🗓️  Date: July 10, 2025

⏰  Time: 2:00 - 2:45 PM EST

📍  Location: Virtual (Zoom)

We look forward to seeing you soon!